Return & Refund Policy

Thank you for shopping with us. Customer satisfaction is our priority.

Returns

• We accept returns within 7 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as received.

• Products that have been used, damaged by the customer, or are missing original packaging may not be eligible for a return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund after verification.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days using the original payment method or by bank transfer, depending on the payment used.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.

• Used or opened items that cannot be resold for hygiene or safety reasons.

• Clearance or final sale items (unless they arrive damaged or incorrect).

Exchange Policy

We offer exchanges for items that are defective, damaged, or incorrect, subject to product availability.

Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.

• If the return is for any other reason, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions about returns or refunds, please contact us through our Facebook page, WhatsApp, or email. We are committed to resolving your concerns as quickly as possible.

Email: secondstore777@gmail.com

Contact: 03200011555