Refund Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will do our best to resolve the issue.

1. Returns

You may request a return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product you received is significantly different from what was ordered.

Return requests must be made within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, where applicable.
  • You must provide proof of purchase or your order details.
  • For damaged or defective products, photos or videos may be required.

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund or replacement.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other reasons.

Sale, clearance, or promotional items may also be subject to different return conditions.

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method.

For Cash on Delivery orders, we may request your bank account or other suitable payment details to process an approved refund.

5. Replacement

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, we may cover the applicable return shipping cost.

If the return is requested for another reason, the customer may be responsible for the return shipping cost.

7. Refund Processing Time

After your return has been approved, please allow reasonable processing time for your refund to reach you. Processing times may vary depending on the payment method and financial institution.

8. How to Request a Refund or Return

To request a return or refund, please contact us through the contact information provided on our website.

Please include:

  • Your name
  • Order number
  • Reason for the return/refund
  • Photos or videos of the product, if applicable

We will review your request and provide you with the next steps.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact our customer support team.

Thank you for shopping with us!